Shipping policy

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

Shipping Policy

Shipping Coverage

We currently ship to all locations within EGYPT only

Order Processing Time

Orders are processed within 2-5 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods or peak seasons, processing times may be extended.

Shipping Timeframes

Estimated delivery times:

Standard Shipping: 2-5 business days

Delivery times are estimates and may vary depending on your location and courier operations.

Shipping Fees

Shipping charges are calculated at checkout based on:

Delivery location
Order weight
Selected shipping method

Perfume Shipping Restrictions

Due to transport regulations regarding fragrances containing alcohol:

Some products may have shipping restrictions to certain regions.
We reserve the right to cancel and refund orders that cannot be shipped legally or safely.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email or WhatsApp containing a tracking number and shipment details.

Delivery Attempts

The courier may attempt delivery 3 times. If delivery cannot be completed due to incorrect address information or unavailability of the recipient, additional shipping charges may apply for re-delivery.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost in transit:

Contact us within 48 hours of delivery.
Provide your order number and photos of any damage.
We will investigate with the shipping carrier and provide a suitable resolution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.